Maria Lopez Upset
Re: Missing tirzepatide delivery — order #110884
Ticket description
Shipping — package shows delivered, customer never received (order #110884).
Also viewing: Darius (editing) · you (Tina)
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Jan 18, 2026
First shipment timing after Groupon redeem
From Maria Lopez <maria.lopez@email.com>
To care@fancymeds.com
Date Jan 18, 2026 · 10:02 AM
Hi — I just redeemed my Groupon and finished intake. When should I expect my first shipment?
Re: First shipment timing after Groupon redeem
From Tina · FancyMeds Care <care@fancymeds.com>
To maria.lopez@email.com
Date Jan 18, 2026 · 10:40 AM
Welcome Maria — once the pharmacy clears intake we usually ship within a few business days. I’ll watch order #110884 for you.
Jan 22, 2026 · dosing (later ticket #1040, closed)
Dosing question
From Maria Lopez <maria.lopez@email.com>
To care@fancymeds.com
Date Jan 22, 2026 · 3:11 PM
Quick dosing question — do I take this weekly on the same day?
Re: Dosing question
From Tina · FancyMeds Care <care@fancymeds.com>
To maria.lopez@email.com
Date Jan 22, 2026 · 3:28 PM
Yes — same day each week unless your clinician advised otherwise. Here’s our one-pager.
📄 dosing-basics.pdf
Yesterday · this ticket (#1042)
Missing tirzepatide delivery — order #110884
From Maria Lopez <maria.lopez@email.com>
To care@fancymeds.com
Date Yesterday · 4:22 PM
Hi — tracking shows delivered yesterday but nothing at my door. Order #110884.
📎 porch.jpg
Re: Missing tirzepatide delivery — order #110884
From Tina · FancyMeds Care <care@fancymeds.com>
To maria.lopez@email.com
Date Yesterday · 5:01 PM
Hi Maria — checking with the pharmacy on that scan. I’ll follow up shortly.
Internal note (not emailed to customer)
By Tina · also saved on GHL conversation
Date Yesterday · 5:05 PM
Empower: delivered / left with neighbor. Asking for neighbor check before reship.
Re: Missing tirzepatide delivery — order #110884
From Maria Lopez <maria.lopez@email.com>
To care@fancymeds.com
Date Today · 9:14 AM
Still nothing after checking neighbors. Can you help?
Draft saved
Hi Maria — thanks. I’ve attached a short checklist; please reply with any porch photo if you have one.
📄 shipping-photo-checklist.pdf
Sending from care@fancymeds.com · Signature: Tina · FancyMeds Care · Reply to this email
Public reply via GHL. Use macros for common pharmacy replies.
Internal note stays off the customer email and is also saved on the GHL conversation.