Status
Customer
Subject / last message
Owner
Age
#
Maria Lopez Upset
Re: Missing tirzepatide delivery — order #110884
Ticket description
Shipping — package shows delivered, customer never received (order #110884).
Also viewing: Darius (editing) · you (Tina)
↑ Scroll for full care@ history (from day one)
Jan 18, 2026
Hi — I just redeemed my Groupon and finished intake. When should I expect my first shipment?
Jan 18 · 10:02 AM · customer · email
Welcome Maria — once the pharmacy clears intake we usually ship within a few business days. I’ll watch order #110884 for you.
Jan 18 · 10:40 AM · Tina
Jan 22, 2026 · dosing (later became ticket #1040, closed)
Quick dosing question — do I take this weekly on the same day?
Jan 22 · 3:11 PM · customer
Yes — same day each week unless your clinician advised otherwise. Here’s our one-pager.
📄 dosing-basics.pdf
Jan 22 · 3:28 PM · Tina
Yesterday · this ticket (#1042)
Hi — tracking shows delivered yesterday but nothing at my door. Order #110884.
📎 porch.jpg
Yesterday 4:22 PM · customer
Hi Maria — checking with the pharmacy on that scan. I’ll follow up shortly.
Yesterday 5:01 PM · Tina
Internal · Tina — Empower: delivered / left with neighbor. Asking for neighbor check before reship.
Also on GHL conversation as internal note
Still nothing after checking neighbors. Can you help?
Today 9:14 AM · customer
Hi Maria — thanks. I’ve attached a short checklist; please reply with any porch photo if you have one.
📄 shipping-photo-checklist.pdf
Sending from care@fancymeds.com · Signature: Tina · FancyMeds Care · Reply to this email
Public reply via GHL. Use macros for common pharmacy replies.
This ticket
1042
Today 9:14 AM · needs reply
Other open tickets · this customer
Shown here so you can merge if it’s the same issue — no need to open the contact.
Order context
Order #110884
Product Tirzepatide 5mg · refill
Medusa Paid · Pharmacy processing
Pharmacy Empower · LF 132087889
Tracking 9400111899223344556677 · Delivered
Contact & patient details
Everything needed to work the ticket — stay here, don’t flip to Contacts.
Identity
Maria Lopez
maria.lopez@email.com
(512) 555-0142
DOB 03/14/1988 · Female
Mailing / shipping address
4412 Oak St Apt 2B
Austin, TX 78702
USA
Groupon
Code · YCWVGR4FYPVC
Deal · Tirzepatide starter
Redeemed · Jan 18, 2026 · Paid on Groupon
Patient intake
GLP-1 · Tirzepatide
Goals · Weight loss
Allergies · NKDA
Current meds · None listed
Clinician clearance · Cleared Jan 18
State eligibility · TX OK
GHL tags / source
pharmacy-processing · groupon · care-email
Source · Groupon redeem landing
Pharmacy check
Empower neighbor delivery…
Confirm reship with pharmacy
Due today · Tina
#1040 Closed
Medication — dosing question · closed >24h ago
#1031 Merged → 1042
Shipping — same delivery issue
ML
Maria Lopez
Email maria.lopez@email.com
Phone (512) 555-0142
Created Jan 12, 2026
Care tickets for this contact
Status
#
Subject
Owner
In progress
1042
Shipping — missing delivery
Tina
Open →
New
1045
Medication — side effects
Unassigned
Open →
Closed
1040
Medication — dosing (closed)
Tina
Open →
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